Privacy Policy
Effective date: 25 July 2026
Milloy Garden Services is committed to protecting your privacy and handling your personal information responsibly, fairly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what information we collect, why we collect it and how it is used.
1. Who we are
Milloy Garden Services, owned by Liam Milloy, provides gardening and grounds maintenance services to domestic and commercial customers.
2. Information we collect
- Name
- Address
- Telephone number
- Email address
- Property details relevant to the work
- Photographs of gardens (with permission where appropriate)
- Records of quotations, invoices and payments
- Communications relating to enquiries and bookings
3. How we collect information
Information may be collected when you:
- Contact us by telephone
- Send an email
- Message us through social media
- Submit an enquiry through our website
- Request a quotation
- Book our services
- Make a payment
4. Why we collect your information
We collect personal information in order to:
- Respond to enquiries
- Prepare quotations
- Arrange appointments
- Carry out gardening services
- Issue invoices and process payments
- Keep records of work completed
- Meet legal and accounting obligations
- Improve our customer service
We will only collect information that is necessary for these purposes.
5. Lawful basis for processing
We process your personal information where necessary to:
- Perform a contract with you
- Respond to your request before entering into a contract
- Comply with legal obligations
- Pursue our legitimate business interests, provided your rights are not overridden
6. How we store your information
Your information will be stored securely using appropriate measures. We take reasonable steps to prevent unauthorised access, disclosure, loss or misuse of personal information. Only those who need access to your information for business purposes will have access to it.
7. How long we keep information
We will only keep personal information for as long as necessary. Some information, such as invoices and financial records, may be retained for up to six years to comply with UK tax and accounting requirements.
8. Sharing your information
Milloy Garden Services does not sell or rent personal information. Information may only be shared where necessary:
- To comply with legal obligations
- With accountants or professional advisers
- With service providers who help us operate the business (such as secure payment or accounting software), where appropriate
9. Photographs
Photographs may be taken before and after work to:
- Record completed work
- Support quotations
- Assist with customer enquiries
- Promote Milloy Garden Services
We will ask for your permission before using identifiable photographs of your property for marketing or social media.
10. Your rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Restrict or object to certain processing
- Request transfer of your data where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
11. Website & cookies
This website does not set cookies or run analytics scripts. If that changes, any non-essential cookies will only be used where required by law and with your consent.
12. Contact
If you have any questions regarding this Privacy Policy or how your personal information is handled, please get in touch via the contact page.
13. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in legislation or business practices. The latest version will always be available on this page.