Terms & Conditions
Effective date: 25 July 2026
These Terms & Conditions apply to all work carried out by Milloy Garden Services. By accepting a quotation or instructing work to commence, the customer agrees to these Terms & Conditions.
1. Quotations
- All quotations are provided free of charge unless otherwise agreed.
- Quotations are valid for 30 days from the date issued.
- Quotations are based on the information available at the time of inspection.
- Additional work requested after a quotation has been accepted may be subject to additional charges.
2. Scope of work
Milloy Garden Services will carry out only the work detailed within the accepted quotation. Any additional work requested by the customer will be discussed and agreed before being undertaken.
3. Access
The customer agrees to provide safe and reasonable access to the property during the agreed working hours. If access cannot be gained upon arrival, a call-out charge may apply.
4. Working hours
Normal working hours are Monday to Friday, 8:00am to 5:00pm. Weekend work may be available by prior agreement. Working hours may vary due to weather conditions or seasonal daylight.
5. Weather
Some gardening work cannot be safely completed during adverse weather. Milloy Garden Services reserves the right to postpone work due to heavy rain, high winds, snow or ice, thunderstorms or other unsafe weather conditions. Where possible, an alternative date will be arranged.
6. Waste removal
Unless otherwise stated within the quotation:
- Green waste will be removed from site and disposed of responsibly.
- Customers may request that green waste is left on site.
- Disposal charges will be included within the quotation where applicable.
7. Customer responsibilities
The customer is responsible for:
- Informing us of underground services where known.
- Removing valuable or fragile items from the work area.
- Ensuring pets and children are kept away from working areas.
- Advising of any known hazards before work begins.
8. Damage
Milloy Garden Services will take every reasonable care while carrying out work. However, we cannot accept responsibility for:
- Hidden underground pipes, cables or irrigation systems that have not been disclosed.
- Existing weaknesses in fences, walls, paving or structures that fail during normal gardening work.
- Damage caused by severe weather after work has been completed.
Any accidental damage caused by our negligence will be discussed with the customer and resolved fairly.
9. Payments
Payment is due within 7 days of the invoice date unless otherwise agreed in writing. Accepted payment methods are bank transfer and cash. Late payments may result in future work being declined until outstanding balances have been settled.
10. Cancellations
Customers are asked to provide at least 24 hours' notice if cancelling a booking. Milloy Garden Services reserves the right to charge for cancellations made after travel has commenced or where work cannot proceed due to circumstances within the customer's control.
11. Health & safety
Milloy Garden Services reserves the right to stop work immediately where:
- Working conditions become unsafe.
- Aggressive or abusive behaviour is encountered.
- Dangerous animals are not adequately controlled.
- Unexpected hazards arise.
12. Insurance
Milloy Garden Services maintains appropriate Public Liability Insurance. A copy of the insurance certificate can be provided upon request.
13. Complaints
If you are dissatisfied with any aspect of our work, please contact us as soon as possible. We are committed to resolving genuine concerns promptly and fairly.
14. Force majeure
Milloy Garden Services shall not be liable for delays or failure to complete work due to events beyond our reasonable control, including severe weather, flooding, fire, illness, road closures or other unforeseen circumstances.
15. Privacy
Any personal information provided by customers will be handled in accordance with our Privacy Policy and will only be used for the purpose of providing our services and meeting legal obligations.
16. Acceptance
Acceptance of a quotation, written instruction or booking confirms acceptance of these Terms & Conditions.